PayPal Community

Hi Aaron, here is the text from the MTS team. as you can see it is claimed this is not a technical issue.... and then closed the case..... no discussion with me....   Hi Richard, Thank you for contacting Merchant Technical Support.  I am sorry to hear of the troubles with connection your account to Shopify. From reviewing your PayPal account, I'm already showing it as being linked to Shopify, however you do not have the PayPal Pro service enabled. Please sign up for this service to resolve. You can go to www.paypal.com/pro or contact Customer Support by clicking Contact at the bottom of any PayPal page for further assistance. I will close this ticket because it is not a technical issue. Thank you for your patience and I hope you have a great day! Sincerely, Jeremy Global Technical Support PayPal, Inc. ... View more

Hi Aaron, here is a screenshot of the link you sent.... ... View more

Hi Aaron, this is so frustrating... another day another wasted 2 hours on the phone to support. ok... we are an e cigarette retailer soo Stripe will not process our orders. we need to use a different merchant provider on Shopify....... ie Paypal Payments pro (uk). i have been told my account has been enabled but the API Credentials don’t work.   i have been told by another community member that I need to get credentials to login into manager.paypal.com. When I log in there the API credentials are the correct ones and the ‘INVALID VENDOR ACCOUNT’ message disappears and the link with Shopify will work properly. I have another website and it works fine no problem. I set it up in January 2020 and not had a problem.   ... View more

I have been looking on the Shopify community help and there are lots of people over there complaining about this issue. shopify say it’s nothing to do with them.... rightly so.   paypal support don’t know the answer....   i got referred to MTS and they said it was not a technical issue and closed the case .... no discussion... nothing.... not impressed with that lot!   please can somebody help I know that the solution can be fixed quickly....   ... View more

Hi Aaron, the link you gave to the Payflow sign up does not work. The page has gone. you are the third person to send me this link. its out of date and should be removed from you help guide.   i have signed up and been told the account has been enabled but the APIs customer support send me to don’t work. ... View more