PayPal Community

Apparently Which magazine are also warning customers about this company. Seems a bit blinkered if consumer groups are aware yet not PayPal. ... View more

Maybe go to Yodels track your parcel site and type in the tracking number. Screen shot the bit when it says the tracking number, address and postcode don’t match. Then phone PayPal and get them to reopen your dispute telling them you have new evidence. You can then send the screenshot to them by email as it’s your proof the parcel wasn’t delivered.  I followed all that up with a phone all and they eventually found in my favour. There’s also a Facebook page called peekachill reviews (it’s not mine) which is collating all the company aliases to help stop the scamming.   ... View more

I phoned them and got them to reopen the dispute after explaining it all to them again. I told them I had evidence and while they were on the phone I emailed it over to them. Unfortunately they denied me again but after another phonecall they admitted it was an error and paid me. Hope that helps. ... View more

Like most of you I opened a dispute but PayPal found in their favour. The ‘evidence’ was an invoice from them with the word ‘confirmed’ written in red. I phoned PayPal and asked them to reopen the dispute and sent them a screenshot of the conversation with the courier Hermes showing the postcode, address and tracking number didn’t match. It was reopened but they still found in their favour so I phoned again. I got a different operator who agreed with me, apologised for their mistake and refunded my money. In the meantime Jinzhou produced 3 different tracking numbers for 3 different couriers and that still didn’t ring any alarm bells with PayPal. Based on my experience just keep persevering and good luck! ... View more