On 05.07.2020 I have purchased Jet Powered Surfboards $17.99 USD Postage $12.99 USD. I have received a wrong item which is a floating board for learning to swim with average cost £2 in UK . I have written a numerous email to the seller and have asked them to send me full refund including postage and prepaid label so I can post the item back to the seller at no extra costs to me as a buyer. The have asked me to return the item back to them in China at my costs but I must pay for the postage. As this was the seller fault on a few occasions I have asked the seller to send me prepaid package or label and I will send the item back. immediately. This has never happened. Instead the seller has offered me partial refund which doesn't cover postage of $12.99 USD. If I agree to that I will lose the postage which is not fair to me as the buyer. The seller has sent me wrong item and they know its their fault. They have asked me to pay for the postage. I have opened a case with paypal. The seller has offered partial refund at first which I have declined. The seller then has offered a full refund after if they receive the item back in China. They didn't offer any free postage. I was expected to pay for postage to China. I have complained its not fair as I have already paid for $12.99 postage and received a wrong item. I have asked the seller to provide me with package/label which they never did. On 30.09.2020 Paypal somehow have closed the case in favour of the seller when its clearly not my fault to receive a wrong item and I am expected to pay for the return of the item to China. Even if the seller then decides to give me a full refund this will only include my initial payment of $17.99 USD plus Postage $12.99 USD. I will not be refunded for the postage to return the item to the seller. Please advise me what to do. Many thanks for your help and cooperation on this matter
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