I am not sure if I can help, I opened a dispute based on a vendor having their site shut down for fraud, so I too wanted to escalate the claim immediately, but Paypal has a procedure to follow no matter what evidence you give them. September 28 I filed, no escalate button showed up. Paypal wanted to follow through on their process so they contacted the vendor, less than 2 minutes after I received the email from paypal that they were waiting for the vendor response to my claim, my order was cancelled by the vendor. Then the vendor sent a tracking number to paypal, so all things were good in paypal. I begged them to keep the dispute open based on not trusting this fraudster, but they wanted me to wait for the delivery. So I did. I watched it through tracking and then it arrived 3 days ago, and i immediately took pictures of the arrival. I ordered an Ebike that was 27 KGs, I received a 4" x 6" bubble pack envelope with a hair elastic inside. Even after I sent all the information and pictures to Paypal, They didnt beleive me and had to be fair to the vendor, so they reopend the case under a new heading, and told me I had to file a fraud complaint with the federal governement, so I did. That was 2 days ago, and I have not heard from them. It is clear that we as buyers are not trusted. It was insinutated that they dont know, i could have made the envelope. I tried to send a video of the opening of the envelope showing the tracking number but that didnt work. But it is ridiculous that they would question the recipt and reopen the case with the tracking number they gave me. I had no idea where the package was coming from or the company who was shipping because it was all in Chinese on the Paypal site, but in this case they wanted to give this guy another chance at stealing from others just to extend the timeline and start the process all over, especially when i supplied them an email from the host who shut them down due to fraud. So my advice is just keep pushing and waiting. Hopefully its resolved by now on your side.
... View more