Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Oct-01-2020
Country: Canada
Type: Personal
Diva1550
Diva1550 Contributor
Contributor
5
Posts
1
Kudos
0
Solutions
Liked
Ice Breaker
Giving
The Return
Active
View all
Latest Contributions by Diva1550
  • Topics Diva1550 has Participated In
  • Latest Contributions by Diva1550

Re: Specialty Store

by Diva1550 Contributor in Disputes and Limitations Archives
‎Apr-14-2021 09:34 AM
‎Apr-14-2021 09:34 AM
Thanks for the reply.  I doubt that  PayPal can do anything to earn back my business after the gong show I, you &  MANY others have experienced with fraudulent stores.  I've already filed a Better Business Bureau complaint in the US city PayPal is headquartered.  I'm also going to lodge a complaint with the Canadian Financial Ombudsman to start an investigation into PayPal.   It DOES seem strange that while PayPal yaps about fraud "protection" for customers using their service, when the rubber hits the tarmac, they are suspiciously "unable" to let someone file a complaint or get help.   ... View more

Re: Specialty Store

by Diva1550 Contributor in Disputes and Limitations Archives
‎Apr-14-2021 09:02 AM
1 Kudo
‎Apr-14-2021 09:02 AM
1 Kudo
PayPal is an absolute NIGHTMARE to try & get some sort of resolution for an item I bought September 2020. I tried the messaging & no one bothered to reply within an hour.  I tried telephoning them & just kept going in circles.  I tried starting a dispute & since the transaction was 6 months ago, they couldn't find it.  I tried using the online calendar on PayPal's website to look at transactions from 2020 & that just sent me in another endless circle.   PayPal says they have fraud protection in place & yet this store doesn't seem to exist or they just can't be bothered to monitor!  PayPal even send me an email about how the amount I paid was converted from USD to CND within hours of making the transaction!!  Shouldn't they have clued in the the fact that the site was fraudulent when they did THAT??  The Specialty Shop even ripped me off for $50 shipping!!     I'l never, EVER use PayPal again & I'm going to make sure that everyone reading my FaceBook page knows not to use PayPal.  Not only was I, & MANY others scammed by a scammer, but PayPal is now trying to scam the customer as well with their useless website! ... View more

Ordered item 6 months ago & hasn't arrived

by Diva1550 Contributor in Disputes and Limitations Archives
‎Apr-14-2021 08:44 AM
‎Apr-14-2021 08:44 AM
I ordered an item on September 23, 2020 from The Specialty Store.  Not sure if it was through eBay but I did pay with PayPal.  I cut the seller some slack what with the pandemic slowing everything down but enough is enough.   I've been going around in circles with their messaging system - no one answers.  When I telephoned PayPal,  it can't find an item that far back & doesn't give me ANY option to say when the item was purchased!  When I tried entering the date on the "calendar" online it just shot me back to the same old circular sequence.    How the heck do I get to talk with a LIVE PERSON so I can start a dispute??!!  Nothing seems to work.  Should I actually send them a snail mail letter or something to get some help?   Thanks for any suggestions you can give. ... View more
Labels:
  • Labels:
  • Disputes

Can't contact merchant & owe him $$

by Diva1550 Contributor in Payments Archives
‎Oct-01-2020 07:05 PM
‎Oct-01-2020 07:05 PM
In July I purchased an item from a seller in California (I live in Canada).  He made an error on the cost of shipping so I agreed to pay an extra $36 so he wouldn't be caught short.  He sent me a link & I submitted the amount through Paypal.  He never cashed in the money & the transaction was cancelled.  I emailed him & never received a reply.  What can I do next to make sure this seller gets the amount due?  Thanks ... View more
Labels:
  • Labels:
  • Making a payment
  • Payment methods

No shipping information

by Diva1550 Contributor in Payments Archives
‎Oct-01-2020 07:01 PM
‎Oct-01-2020 07:01 PM
I ordered a Dyson fan from "The Specialty Shop" 4 days ago.  My payment went through on my credit card however I have heard nothing about when it is going to be shipped (or IF it has already been shipped).  I was charged $50 USD for shipping so I think for that amount I should be getting notification as to what's going on. ... View more
Labels:
  • Labels:
  • Payment tracking
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!