I have a third party site that I use to sell downloadable items. The site has stopped using paypal Standard and suggests I need to upgrade my Paypal account. I cannot find anywhere to upgrade but when I follow the upgrade link on the site, it takes me to my paypal account, I log in, all my business details are there are correct but when I check the boxes that would upgrade for the merchant site, it gives me to Sorry message. I have worked with the merchant and we cannot resolve the issue, meanwhile I am losing sales. How can I work to resolve this issue?
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