Same thing happened to me. I finally got my money back from Sable, and got $30 back from Paypal for return shipping. I had to fight tooth and nail to do this, and it took nearly 4 months.
Here's what I did/timeline. I can't remember all the conversations and dates, because there were so many of them, but I'll try.
Purchased the item 7/8
Arrived damaged
Filed a dispute with Paypal on 8/8
Dispute resolution date kept getting pushed farther and farther back, so I started asking Paypal Message Center about it. I basically had to demand my money back.
Seller asked for a video of the broken item. I refused (through Paypal) and told them to refund my money.
Seller told me to ship the item back to them, and sent a bogus mailing address. It included a zip code with too many digits, listed both China and the UK, and didn't include the province.
I told Paypal I wasn't paying for shipping to send a broken item to a bogus address. They gave me a claim for return shipping up to $30.
I looked up the address online, and found the correct zip code and province. I prepared a Paypal shipping label through http://paypal.com/shipnow (this link is extremely hard to find). Pull down on the country box for China. The address I shipped it to was:
Sable Services LP
<removed> Shenzhen Guangdong
CHINA
I packaged up the item, took pictures as I packaged it up, including the final shipping address label. This was on 10/3. Cost $40.85 for First Class International Mail. First Class international mail has higher weight limits than domestic international mail. It is enough for at least 1 of these broken AC units.
I uploaded my pictures and shipping label verification to my refund claim on 10/3 (Saturday night)
Took the item to the post office on Monday morning. The company (Sable) refunded my money on Monday 10/5 night.
Now I had to fight to get my shipping reimbursed. I uploaded the documents to the claim (under the return shipping link Paypal added to my claim). Their policy says it will be reviewed within 5 business days, and I was eligible for up to $30.
5 business days passed, so I started contacting Paypal in the Help Message center again.
Finally they said they had no record of my return shipping claim, and told me to email to <removed> directly. I did that on 10/21. BTW, Paypal won't let me post this email address directly here in the message center, so you need to remove the spaces before and after the @ symbol, and remove the space before the .com.
I was finally refunded $30 return shipping on 10/28.
So I am out $10.85 on shipping, but that's better than $78 for the broken piece of crap.
To date, my item shipping says still in transit to China, and my return shipping claim (linked to the Paypal transaction) says still in review.
Hope all this helps someone else. Lesson learned - never buy something through a sketchy looking website.
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