Maybe I was just lucky, but one of the customer service reps (via chat in message center) did helped me get a refund without having me sending back worthless items (to address that turned out to be bogus anyway). The first few reps I chatted with did give me canned responses but I persisted and simply use common sense to convince one CS agent to make an exception to PP's standard protocol and got me the refund. My only suggestion is to try CS again, you may get lucky and get a reasonable rep this time. Last resort could be to file claim with bank or credit card company that funded the transaction.
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