Hello~ Reference Number: PP-009-491-327-083 I have gotten my account put on limitation a month ago. As soon as that happened, I sent in the required documents (picture of my passport for proof identity and picture of my bank statement for proof of address) all in .jpg format. While the proof of identity had no issue with the verification, the proof of address failed because "[they] have received [my] PDF attachment(s), [but] couldn't view the content of the file". The email told me to send them a JPEG file format instead, but I already have. I have waited for 2 weeks for this response, and I have just sent in a pdf file format of the document, cause clearly jpg format doesn't seem to work. However, I don't think I can wait another 2 weeks for a reply, especially if it tells me that my format is wrong again. What should I do? P.S. You can't even upload and send other not allowed file formats of documents as proof anyways... so I really don't understand what they mean when they could not view the content of the file(proof of address), especially when they had no problem viewing the proof of identity.
... View more