PayPal Community

Had a positive result from PayPal - good on PayPal, pleased they have done the right thing.   Case closed in your favour We've reviewed the case you filed on 30 August 2020 and have decided in your favour. We've issued a refund of $32.98 USD to you. It may take up to 5 days for this refund to show on your PayPal account or bank. If you paid using a credit or debit card, the money will be refunded to it. Depending on your card provider, it can take up to 30 days for the refund to show on your card statement. ... View more

Someone just called into the Jeremy Vine radio show on UK BBC2 radio talking about this topic (15 Oct 2020). They ordered a game console and received a sub-standard item. They complained to the seller and was told to return to China or accept a partial refund. Paid via PayPal and was told return it before getting the PayPal refund.   There is a lot of this happening from lots of Chinese sellers.     ... View more

Ordered a drone, received a skipping rope. Contacted seller - offered 40% refund and keep the skipping rope, or return the incorrect item for a full refund. Here is the email transcript:   You have sent me a skipping rope, not a drone. Please see attached photo   Dear Valued Customer, Thanks for your email.We are sorry about the problem.Or how about we offer you a 40% refund as compensation and would you please do me a favor to keep it? You know, it is international shipping, it takes a long time for the parcel to send back and the return postage may cost a lot. Please let me know how you think so that I can solve the problem for you.   Can you please send what I ordered or full refund.    We need to return the merchandise for a full refund, (We only bear part of the return shipping cost, please pay for the excess cost.) Do you think it is okay? After the goods are sent out, please check the freight bill number for us. After verification, we will refund you in full.   Raised this issue with Paypal. ... View more