I am having the same issue with a fraudulent sale from China. The case was just decided against me because they said I didn't provide return tracking for the fraudulent item, even though I did and it's visible in the Resolution Center. I think you have to go through the Message Center, ask to talk to an agent, and start a conversation to appeal. I think they make it hard so they hope people will lose interest because the reality is that they don't want to refund the money, which might be at their expense if the transfer has already been processed. It's a completely immoral business practice so if it doesn't get resolved I will be filing a formal complaint with the FTC and the Better Business Bureau. https://www.consumer.ftc.gov/articles/0020-shopping-online#fraud
... View more