This is a scam and it happened to me too. The seller will try to negotiate a partial refund with you so that you will not complain to paypal, google or outlook.com (the host of his/her email). I would report the abuse to 1. abuse AT hotmail.com (the outlook.com email address he/she uses) 2. https://support.google.com/mail/contact/abuse (his/her paypal account uses a gmail address) 3. https://support.google.com/legal/troubleshooter/1114905?hl=en#ts=1115655 (delist the site from google)
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