Firstly, sorry this is not a helpful reply, it’s a me too. I have been told By PP to get some declaration on letterhead signed with address etc from UPS in Thailand where I am presently stranded due to Covid. If not then case is decided in favour of Seller. UPS won’t help me, they say the contract for delivery was between the supplier and UPS, not me. They tell me to contact the supplier, same supplier who has never sent any shipping documents to me. To frustrate me even more, I opened a case to get my money back and the supplier escalated it to a claim (how can this be possible) so I can’t add evidence. Then PP tell me to get a statement from UPS, surely the supplier who shipped the goods and contracted with UPS is responsible for dealing with UPS, not me. It seems very wrong the way PP are approaching cases such as yours and mine. Like you, I don’t know how to resolve this with PP when I can’t speak to anyone. It seems I will lose about $500 and nothing I can do. I will stop using PP if this is how they operate.
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I opened a case on a supplier, however the supplier then escalated my case to a claim and PayPal are asking me for information that only the supplier can obtain. If feels as is they have the 2 parties reversed. How can I get someone to look at my case properly
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