PayPal Community

I also ordered a product from TERBYME Technology Co. Ltd (shows as TERBYMEDS2Y on PayPal activity. The advertised product was a Silky Smooth Hair Eraser and claimed to be latest technology and “laser hair removal” . I paid US$ 31.01 (22.99 for item 5.99 shipping 2.03 GST) on 8 August 2023. The product arrived in a cheap crushed box and was just a very poor quality mechanical mini hair clipper. The packaging said “ …Introducing the world's first full-body hair remover” and “device with breakthrough Sensa-Light Technology uses precision micro-oscillation” we moved from Laser to Sensa-Light then micro-oscillation which is like mini clippers. The box is careful not to show any parts which look too mechanical and illustrates, by blurring the picture, some form of glow on the skin as the light passes over. The blurred images and added glow on the skin suggest the machine is some form of light or laser technology when in fact it is just a mini mechanical hair clipper. I emailed the supplier and was given a link to a Customer Service site which either doesn’t work or replies with messages about escalating manual customer service but no useful advice on how to obtain a refund. I am currently in the process of disputing the charge through PayPal and will also seek a chargeback through American Express which I used to fund the PayPal purchase. ... View more

Firstly, sorry this is not a helpful reply, it’s a me too. I have been told By PP to get some declaration on letterhead signed with address etc from UPS in Thailand where I am presently stranded due to Covid. If not then case is decided in favour of Seller. UPS won’t help me, they say the contract for delivery was between the supplier and UPS, not me. They tell me to contact the supplier, same supplier who has never sent any shipping documents to me. To frustrate me even more, I opened a case to get my money back and the supplier escalated it to a claim (how can this be possible) so I can’t add evidence. Then PP tell me to get a statement from UPS, surely the supplier who shipped the goods and contracted with UPS is responsible for dealing with UPS, not me. It seems very wrong the way PP are approaching cases such as yours and mine. Like you, I don’t know how to resolve this with PP when I can’t speak to anyone. It seems I will lose about $500 and nothing I can do. I will stop using PP if this is how they operate. ... View more