I recently saw an advert in facebook selling multi-purpose observation tower for a very good price. The website selling it was zafullbuy.com. I ordered two of the same items as it was free shipping for two items. I then later found out that people ordering the same item did not receive it or have received an entirely different item (they received a placemat insteat of the observation towers that they ordered). Upon knowing this, I emailed the company to cancel my order and request a refund on the same day I ordered it. The email they provided on their website, which was the only contact detail they have, was non-existent. They used a different email address to send me the receipt, and this was what I used to contact them. No reply from them at all. I opened a case with paypal more than a week of sending them the email. Lo and behold, they replied in paypal. While still in dispute with them, I received a placemat instead of the tower that I have paid for. The sender's address was <removed>. They offered me a 40% refund, and they also said I have to send them back the item. I told them I was not happy and that I want a full refund. They increased the refund offer to 50%. I still was not happy with that as I was scammed, they sent me an item totally different from what I ordered. So I escalated the case with paypal. It really is a good thing paypal let's us open disputes like this. I feel secured with paypal.
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