I had the same issue. I ordered a Nintendo Switch from this website on June 25 and paid $264.99, which also included expedited shipping which stated 5-8 business days delivery. After waiting the 8 business days, I emailed the company via the email posted on their website and received a generic auto reply email stating that my order had been shipped. I replied to the email asking for a tracking number for the "shipped" order and received, in response, the same generic auto reply email as before. I tried calling the company at the phone number listed on their website and the phone number was not valid, "the subscriber you have dialed is not in service". I immediately filed a claim with PayPal via their resolution center asking for a full refund. PayPal then contacted the seller, which of course now miraculously provided a tracking number for the shipped order. I waited an additional 2 weeks to receive the same plastic game handle that everyone else has been complaining about. I called PayPal that same day, spoke to a representative and had the case escalated from "item not received" claim to "item received is significantly different than described" claim. I also took pictures of the package received, the tracking number provided by the seller on the package I received and the toy game handle and uploaded them all to PayPal, as well as a screen shot of the website which no longer exists. The website, nintgameset.com, now shows a white screen with sad face emoji and a bunch of chinese letters. After waiting an additional 1.5 weeks, I again called PayPal to check the status of my dispute and spoke to a very nice and helpful representative. I explained my case, how this website is scamming people out of money and how there are tons of complaints about this website on the PayPal community forum. He was finally able to close the case in my favor. PayPal will issue you a refund but you definitely need to be consistent and call them multiple times, and upload all pictures that you have as evidence. Hope this post helps!!
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