@stesen Sounds like one of these??? Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great looking items at bargain prices that turn out to be tat. Sadly paypal are inundated with claims at the moment from buyers that bought tat from them. If you have opened a ''received but not as described'' dispute then hopefully you will win but you will probably be asked to return it first so have you activated the below link? https://www.paypal.com/us/webapps/mpp/returns
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