Ok, I am currently on the phone with support. To get on the phone with support, go to the "contact us option" on a paypal website. click call, and instead of following the prompts, just put in the 6 digit code that is generated at the top of the page after you click call. my hold time was 45+ mins but I got a human! The woman was very helpful (after dealing with ignorant chat representatives who all tell me something different) I explained to her that they have 3 tracking numbers currently showing under the paypal transaction, one goes to nothing, one says its in georgia and one says it was delivered june 15 (yet the info on paypal shows it wasnt mailed until July ---- uhhhh hellloooooo, how does something get delivered before its shipped?!? - the chat reps couldn't get this through their thick skulls) one thing the chat people told me to do was to go to the post office and ask them to provide a letter saying that package was never delivered. I was angry because there's a link and tracking number clearly showing my address and that the items were delivered soooooo whyyyyyyy on earth would the post office provide me a letter saying it wasn't. Well apparently the world of fake tracking numbers is now a thing - idk how they do it but they do. so you can in fact get a letter from your local post office saying this package legit never existed. the woman I was on the phone with contacted the post office herself, immediately reopened my case and then closed it in my favor instead of yokawa network limited's favor. I let her know there are nearly 100 of us who have been denied claims here on this community page and she asked if i would let you all know your closed cases can be appealed. I lucked out and she was quickly able to talk to the post office and verify it was fake tracking info, but you can in-fact get something from the post office to verify this. your best chances to dispute this and get your money back are to upload that letter from the post office into that chat box, or call paypal with a 6 didgit code you get when you click "call us" . if they cant get a hold of the post office at that time you may be asked to provide the letter from the post office yourself. Best of luck! ~ Kaitlyn I sincerely hope this helps you all because I was just as angry and upset and also ready to start a class action law suit like some of you!
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