Hi, in the 1st instance I recomend you open a dispute with paypal and you can find the link to the paypal resolution centre below... https://www.paypal.com/ao/smarthelp/article/visit-the-resolution-center-to-see-the-next-steps-for-your-cases-faq3967 This will get you issue logged with paypal. In my opinion, paypal are not good at getting seller/buyer issues resolved, especially if the seller is in China but at least this process will get you on the road to a solution hopefully.
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