PayPal Community

I received a refund from PayPal.  Don't give up, hold their feet to the fire and maybe they will improve - or fold. ... View more

It's unbelievable how many people have said the same thing, and yet PayPal continues shady practices. The only way I know of is to message and wait for them to respond (it was the next day for me to get a response and I'm convinced it was just an automated message). They will reopen the dispute but all they do at that point is ask the "seller" for further proof of delivery. Here is PayPal's most recent response to me, and mind you this is after the first denial and I had it reopened:   "I greatly appreciate you reporting the seller. This is no more acceptable to me than it is to you. Rest assured that we have a dedicated team who monitors seller's PayPal account and necessary action will be taken against them if proven that they're doing such behaviors. It's a good thing that we opened a case for your transaction because the system will highlight the seller's PayPal account to our security team. Worst case on their end is they will be restricted from using PayPal. Even though they open another PayPal account, we have a high end system that will detect it and will also restrict it."   All total BS. There are numerous complaints that PayPal has denied disputes. They are not monitoring their client base, and we the consumers take the hit. Can't wait to close my account and get away from this nonsense. I also filed with FTC, not that they can do anything about it. ... View more

Chat is the only way I know to get actual contact. And it takes hours. They will re-open your dispute if you get really ugly with them, but all they do at that point is send another request to the "seller" for proof that the delivery took place and give them yet another three days to respond - goodness knows they will be long gone by then. Just like you, when I first disputed, the "seller" gave a fake tracking number with the same date that I placed the order. I've also filed a complaint with FTC, and plan to cancel my PayPal and venmo accounts one this gets settled. If I had read all these threads before ordering, I could've saved myself a massive headache.  Guess I'll look into Amazon Pay or Google Pay or just stop online shopping altogether. ... View more

I am embarrassed that I fell for it too. And when I did not get an order confirmation or email, I immediately tried to cancel the payment. But PayPal had already sent????? Really???? I filed a dispute and the "seller" responded to PayPal (the weird 163 email address) with a tracking number that showed they delivered the product. Except the shipping address wasn't mine, and the delivery time was EXACTLY the time that I placed the order, so it seems they have a creative way with USPS too. And PayPal can't see this? PayPal closed the dispute and I've tried multiple times to refile, but the "case" closes as soon as I hit submit. I've messaged PayPal, which seems to be the only way to contact them, and continue waiting for someone to respond. Apparently they let any fly by night associate with the platform.  Knowing that others have complained, and PayPal won't do anything, makes me even more furious.  Needless to say, I will be canceling my PayPal account as well as Venmo. Education I suppose, but it's a shame.  Shop local.      ... View more