Today I received the following email from Ecwid: Hello, This is Xena, Ecwid Customer Care team. Thanks for reaching us out! First of all, thank you for giving us the details about this situation, and I'm really sorry you faced this. Ecwid is an e-commerce platform that is available to everyone who wants to open a store and start selling online. Ecwid itself neither sells anything nor processes any payments. We cannot control all our users, but we are certainly aimed at preventing fraudulent activity. As I see from our database, you placed an order (#313) in the Electronic mall store located here https://guessbill.com/ I'm writing to inform you that we blocked the store so that no further orders come in. Looks like none of the orders on that website have been shipped because the owner of the store never fulfilled them. This is a violation of our Terms of Service. Please note Ecwid doesn't process any kind of orders (neither ships nor fulfils them) as well as we are not involved in any kind of payments, all the payments go through payment companies like Square Payments or PayPal. I see your order was paid via PayPal payment company. To get a refund, please, contact your bank and dispute the transaction. Alternatively, you can contact PayPal (who processed the money for the order) and claim your money back as they offer the buyers protection within 180 days. Check this link https://www.paypal.com/sg/webapps/mpp/paypal-buyer-protection We appreciate your awareness. Again, I'm really sorry about such an outcome. This is disappointing and inappropriate. And I am sorry that it happened with the merchant who runs a store on our platform. Hope this helps. Warmly, Xena Ecwid Customer Care team More tips on our blog [DOK5OX-WY7X]
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