Hello @omaralmoalla,
Thanks for reaching out to the PayPal Community.
I understand your concern. If you filed a dispute with PayPal and we requested for you to return the item, then once there is a return tracking number with confirmed delivery, we'll be able to process a refund. If the case was just recently escalated to a claim, then we allow ten calendar days for a response from the merchant. Once they respond, then we will begin the process of making a final decision. This Help Center article might be helpful as well. Please continue to monitor your email as any updates on the case will be sent to your email.
I hope this helps clear things up. Have a great day!
-Megan S.
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