Hi, I need advice on how I should move forward dealing with the seller. I've made payment to her on 7 June 2020 and ask her to send the items to my US address. The seller requested to release the payment even if I have not received the items because she needs to buy the shipping labels, I was told the fund won't auto release if my Paypal address was different from what I've given her (I'm not familiar with this part so I cannot confirm it). I've been in constant follow up with her, sometimes I got a reply and sometimes I don't. on June 13 she replied to me saying she was in a car accident and will be discharged a few days after so I had to wait until then to make another follow up. June 19, I tried to follow up and informed her that by this week if I still don't receive the items I'll just cancel and request a refund. She responded that she sent me an email with the tracking details but I didn't receive any so she sent me the snipping of the shipping label (purchased on June 19). Until today the status remains the same which is Pre-Shipment. The expected delivery date was supposed to be June 22 but upon checking it still shows that until now USPS is still waiting for the item to be shipped. I've reached out to the seller on June 23, however, she only read the message without responding to me so I sent her message earlier today that I'll proceed to submit my claim for refund instead. I've raised a dispute earlier and this prompted the seller to respond. at first, she claimed it has been marked as delivered but USPS tracking says otherwise. She is trying to use my overseas address as an excuse that I'm sketchy. We had exchange messages thru IG earlier: 1st - she said she will go to the post office and send me photos of the box 2nd - she asked to drop the case once the item is marked delivered, I counterpropose that I will drop the case if the item has been delivered and I can confirm that they are correct. 3rd - now she has sent me a photo of a box and then requested that I drop the case now and re-open it a few days after if I still don't receive the items and then she'll refund me I need advice because I'm not sure what will happen if I agree with the 3rd scenario, I'm still giving her a benefit of a doubt that's why I'm seeking for help. She said she wanted to be fair and is scared that if I received the items I run away with my money. I gave her my word on my counterproposal since I need to protect my interest as a buyer. Thank you.
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