I Purchased an item off Kijiji not eBay and paid the seller via PayPal over $1400+ for this item. Seller never provided tracking details until after I complained. I never received item. It appears from what I was told by opening up several Canada Post claims to locate package they lost this parcel but now showed delivered to a different city than I live! I also paid to have signature required on parcel to ensure I received it which it claims on records signature was required, but I never signed for item, got no notice to pick up item at post office via email like you are supposed to during this pandemic. All seller had to do is provide shipping tracking info to PayPal and my case was denied. The seller refuses communication or refund. I was also informed she opened a case with insurance money back to her from Canada Post which I cooperated with Canada Post in their investigations to help seller get her claim approved as they said it appeared item was mistakenly scanned delivered (no pick up signature, not correct delivered city on tracking details). Now she likely got both insurance claim and my money and refunded me nothing and I cannot get information from Canada Post as I am not the sender and seller is not cooperating. I still have not received anything from this seller item or refund. My claim was recently declined but no option to appeal. I contacted customer service several times for help but never get a response from the dispute team on my case. Customer service is not helpful at all. I was told I have 10 days to appeal and running out of time as I cannot find option or get the answers/ help I need to appeal case. Anyone else having this issue how did you fix? Please help as this is a lot of money and feel this is unfair! I have an issue trusting my payments through PayPal after this. Cannot find appeal option??
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