I have similar experience now with 2 sellers - Shenzhen Jiangongshan Network Technology Co., Ltd. - and xixiya. Both are spams and/or fraud. I received the "wig" by the first seller, but it is not even close to what I ordered, and PayPal refused to compensate or charge the seller. Unfortunately I have found PayPal comments about this seller, after the purchase, hence was consistently bothering PayPal for the compensation but was rejected. The latter seller was assuming me that the goods are in transit, but it has been now more than 2 months and I still have not received anything. Hence, it is clearly a fraud. As PayPal community seems to be regularly complaining about the abuse via PayPal, and the latter doesn't seem to take actions to (i) prevent working with the same companies and blocking transfer of funds to their accounts (which should be the case even after one complaint, not mentioning numerous complaints), and (ii) doesn't seem to have efficient customer dispute resolution framework, I think we should all complain to US Consumer Protection Agency for violation of customers' rights and abuse. PayPal as a payment system/agent is responsible for consumer protection and prevention of fraud similar to other institutions in the USA. It should have proper Internal Dispute Resolution System (IDR) and effectively resolve customer complaints. Please advise whether anyone has already taken legal action against PayPal - perhaps if there are multiple complaints like this, there is a need for court decision to stop PayPal from intermediating fraudulent transactions and ensure that all the customers - victims of such transactions - get proper compensation from PayPal or its partners on the other side (similar to Visa or Mastercard).
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