the scammer admitted, but still no refund) Simple story. I saw an ad on facebook for a playpen for an attractive price. Honestly, I dont know what I was thinking, that days (corona virus) oil prices were negative, so I thought maybe a company is trying to get rid of a product fast. Maybe I trusted PayPal to be there for me if I get scammed I guess? The PayPal receipt even says "Kids Potable Travel Playpen Tent - Simple Version(As video)" see video screenshot: Figure 1 The thing is, that after a few weeks I got the package and it was much smaller than expected, and contained cheap toy. By that time, other customers got the packages and were disappointed as well: So, luckily I paid with PayPal, I'm covered, right? The first step was to contact the seller through the resolution center. The seller was not surprised and admitted his lie immediately: "Hi, Thank you for your email. Your picture was received. This is absolutely the product we want to sell to you. We are sorry that the items you purchased are not what you were expecting. I completely understand your disappointment with our product. This product is popular with Chinese. As the product still can work well, could you please try for a period of time? Or you can give it to others as a gift. If you would like to return the unit, we will provide you with the return address. But please kindly understand that you need to pay the return shipping fee. And it always cost more than $20. This is not a good choice for you. Looking forward to hearing from you. Best regards." I then escalated my request, however, the PayPal reps are adamant that I will ship the cheap toy back to the seller (who provided an address in mandarine, not english). I tried to explain that this is a scam point blank and I'm expecting them to understand that the seller is making it difficult for his victims to get their money back but I get no assistance. I also tried calling but due to covid19 there is no phone service for disputes. One of the reps did mention that PayPal may consider paying the shipment after I submit the receipt, but I can't express to you guys how awful I even feel for being forced to do this walk of shame to the post office and ship this cheap item back (also it is currently difficult to do as I'm not at my house in the upcoming days). Am I over-reacting? There are 13,000 people who interacted with the ad (not only viewed) on facebook the day I made the screen shot (the ad was finally removed, I dont know if my reporting to FB had anything to do with that but I'm happy this guy wont be able to use it to scam more people), some probably paid with PayPal and I'm sure that if someone would look at this account history he would realize the amount of money this seller has stolen from many customers. Is there a way to interact with someone at PayPal beyond the CS-personal who seemed to care only about my single complaint? Appreciate your input, Best, Sean, Boston
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