Agreed. Sure, if you want to limit staffing, that's understandable, but I, too, am facing an issue that needs to be resolved by speaking to a person, as it is beyond the scope of the normal, automated system. However, Paypal seems content to use COVID as an excuse to rely purely on automation. I understand if, at first, they need time to shift everything to working at home, but it's been 3 months, and there is no reason a call center can't be run at or near 100% capacity from home. All it takes is shifting over to soft phones and setting up employee logins for said soft phones.
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