Good luck. I fully sympathise. That almost exactly mirrors my experience. In the end, I opted to return the item using Paypal's partial refund service, so I was out of pocket. The item reached China but Power Source refused to accept it. I could see in the tracking system, that the courier attempted delivery several times over a few weeks and each time the parcel was returned to the dispatch centre. Paypal refused to confirm how many attempted deliveries were needed before they classified it as 'retailer refusing return' and would close the case in my favour. Eventually, after many phone calls and email they did, and I was refunded for the item, less my share of the return costs. Wrong but best I could do at the time. Paypal also told me they would take action against Power Source, because of the volume of complaints, and this would be posted on their website. I don't believe this has happened. I do believe Paypal's interests are conflicted and they are not acting against fraudulent retailers, or carrying out proper investigations. I used to use Paypal as my default payment option. Now I use it only when I have to. Vote with our finders and choose a different payment option - until Paypal notices and acts.
... Afficher plus