Hello Audrey and Paypal Client Service, I had three refunds from Veepee on my Paypal account on 10/10/2023 (309,88 E; 59,89 E and 82,09 E). Until now I did not receive these amounts on my bank account. Meanwhile I received other refund amounts from Paypal normally. What I saw on the Paypal list is that two of three amounts are in vague light grey colour, what does this mean? Please explain and refund me asap. It was impossible to contact you over telephone and the chatbot can not help me with this. I'm not investigating the other refund from you in the past but I'm so worried it happened this way. Is my Paypal acount not secure? Why the money disappeared and not shown up on my bank account? The agent from my bank said that they did not receive any transfer of the 3 above amounts from Paypal. Please respond.
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