This happened to me too. I opened a PayPal unauthorized dispute. Initially PayPal denied it and I disputed it. Then PayPal sent me an email changing my dispute to “package not delivered” per our chat conversation where I told them I had not received the package. So now I have two cases opened for the same transaction on one missing Fitbit Versa 2. Strange part about this is they went back to the first unauthorized case and reversed their decision sending an email that the purchase was unauthorized and I would be getting a refund. However, no refund and the second case of package undelivered is still open with PayPal finding the bogus UPS delivered to my door. I have chatted with PayPal numerous times and even with the fraud devision where they tell me to basically wait and see. I was also told this is not how PayPal determines fraud. Both disputes are not resolved and I find it frustrating that PayPal finally sided with me but did not refund my money and tell me to wait for the second case (Where they tell me it was delivered to my address) to be resolved. They know it’s a fraud. It’s a waste of my time and resources where PayPal will end up losing my business over 135.00 and I have been an honest customer since they began. It’s a lesson learned for me but PayPal continues side in favor of a fraudulent storefront that has now closed but I’m sure has opened up a new site with Pay Pal on board.
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