PayPal Community

Hello I tried to buy a mattress through wowcher, having never used it I thought it would be like everything else, just point, click and buy. I went through the process and found that I had also bought a subscription for one year. Then the postage was added which put the money up on the item. I have tried to contact wowcher with no luck, on facebook and through email.  How can I get the money back through paypal. I am guessing that I have to report the issue to paypal, as the seller is not responding. They have mentioned on their site a no quibble 14 day money back guarantee but I can not find a direct method of contact. Paypal want certain information about the transaction like my cancellation date. Problem is I can not find a way to cancel my subscription. Any help or advice would be greatly appreciated.  Thanks Simon ... View more

hello, i tried to get a my hermes service and paid, then the screen crashed and i had to (or thought i had to) pay again which i did. i got one label and paid twice. i tried to contact my hermes and hit a wall as they are almost impossible to contact. they told me that i had not paid at all and i had to go to paypal. i tried contacting them a few times with no luck as there was no option for what i have. i tried unauthorised payement and they said no. i would say dupilcate payement or something. but they have been useless in helping me. is there any way i could get in contact with a person at paypal and explain to them? any advice would be great thanks simon ... View more

hello i tried to buy delivery service from myhermes which i always use and i had a problem paying. i clicked for the transaction to go through and it crashed. i thought that the transaction did not go through so i tried again. the second time it went through. however it seems to have charged me twice for one item and it turned out that i did pay twice. i wanted a refund and asked myhermes, they have been awkward in handling the situation and now claim that they had not recieved either of the two payements. they redirected me to paypal claiming it was a paypal issue. i have tried to get help through paypal with no luck. i thought this might come under duplicate payement or billing issue. how can i get this sortd please. i did do an unauthorised billing that came back in favour of myhermes who claim i have not paid them? i then did a dispute about how much which came back against me. trying to get a problem sorted through hermes and paypal is a nightmare. any help or advice would be great thanks simon ... View more