I purchased a fraudulent dress off of depop which the seller gave me a size Large instead of medium on May 3rd, I paid for the dress May 5th I recieved the package, and opened a dispute. I immediately let her know, sent the dress back with the tracking number and all. In my dispute page all it says is "seller made offer" her response is "yes i would like to refund purchase" she screenshots her sending the refund back, yet it says "refund cancelled". I believe the seller cancelled the refund and claims she sent it in an attempt at scam. I have 0.00 in my paypal cash balance and a line going through the refund amount with the words cancelled. Nowhere in this webpage says "escalate claim". on the email i have it says please file dispute before june 7th. I have no way of escalating my claim through this webpage and im afraid it will be lost. When i call the automated messaging system through phone it also says "unable to escalate claim". help me get my money back from this cow.
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