One of our customers opened a claim against us (Sunday) for an undelivered item 3 days after purchasing. Our delivery terms states our delivery times are 2-5 working days. Customer received their order the next morning (4th day) but will not close the claim. Meantime we have a large hold on our account. We've emailed the customer and got no response. Filled all tracking etc on Paypal. I've been waiting on Paypal help chat to reply for 2 days now. We have all the evidence to show the item was delivered (photo from the courier and their tracking service ) emails between us, the courier and the customer.
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