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since ‎May-21-2020
Country: Hong Kong SAR China
Type: Business
Coffeelife33
Coffeelife33 Contributor
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Latest Contributions by Coffeelife33
  • Topics Coffeelife33 has Participated In
  • Latest Contributions by Coffeelife33

Re: Sorry, we can't link your bank account right n...

by Coffeelife33 Contributor in Wallet Archives
‎Jun-14-2020 11:08 PM
15 Kudos
‎Jun-14-2020 11:08 PM
15 Kudos
Hi guys, Its been more than 4 weeks with no solution at all. The customer service is pretty much non existent. Their new "live chat" function is not live at all. My first message took 2 full days to get noticed. I got promised that a representative will call me to do a live authentication via phone call, which will reset the security limitation to add my bank account. Well guess what, its been 5 days and no one called me. I also have a new live chat open from 4 days ago, with no reply at all. This is absolutely frustrating and I Kindly would like to ask if someone can actually help to resolve this problem. There is almost no way to get a hold of someone and it's impossible to run my business a all the revenue is stuck in the account, with no way to withdraw. It puts my whole company in a very unpleasant position as my cashflow is reaching its limit. Thanks a lot in advance. ... View more

Re: Sorry, we can't link your bank account right n...

by Coffeelife33 Contributor in Wallet Archives
‎Jun-04-2020 11:28 PM
3 Kudos
‎Jun-04-2020 11:28 PM
3 Kudos
It's been 2 weeks and nothing happened. I keep trying every 72 hours, as the paypal support via message suggests. But no luck and no one is able to help. If anyone form Paypal Team sees this I would really appreciate it if you could help me resolve this issue. Thanks a lot in advance! ... View more

How much time passed from the first error to the s...

by Coffeelife33 Contributor in My Money Archives
‎May-24-2020 02:29 AM
‎May-24-2020 02:29 AM
How much time passed by from the first time you had the error until you could actually add it? Just trying to figure out what to expect. For me it has been around 5 days now. Also did you update the beneficiary name or something before? I needed to adjust the beneficiary name slightly for my new bank account, so maybe that triggered something. Would appreciate your insights. Thank you! ... View more

Sorry, we can't link your bank account right now

by Coffeelife33 Contributor in Wallet Archives
‎May-21-2020 09:33 PM
20 Kudos
‎May-21-2020 09:33 PM
20 Kudos
Hello, I am trying to link a new bank account to my Paypal Business account, but it gives me this error message: "Sorry, we can't link your bank account right now". All the bank account information is correct, it is even at the same bank my previously linked account is. I am now stuck with an old bank account, that can't receive payments anymore as the account number has been updated by the bank. However I can not update it within Paypal. So all the money is stuck and I can't run my business, as its limits my cashflow drastically. I tried to contact Paypal via Phone multiple times, but unfortunately there is no phone support due to covid. This is completely reasonable, however some support via chat or email would be great. Because via Email I only get the same canned, automatic answers. And if I actually get a real person replying to me, they just tell me to wait a few days and try again, or adding another bank account. It feels like I am completely stuck and helpless, nobody really seems to care or wants to help resolving this issue. I Kindly would like to ask PayPal to at least improve their email/chat support for as long as they don't have the phone support. Thanks a lot in advance. ... View more
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Nobody at Paypal seems to be able to help

by Coffeelife33 Contributor in My Money Archives
‎May-21-2020 09:12 PM
1 Kudo
‎May-21-2020 09:12 PM
1 Kudo
I have the same issue. My bank account account number has been updated, so I need to link it again and verify it. Every time I try to link it, it tells me "Sorry, we can't link your bank account right now". I tried to contact Paypal countless times via email, but receive a canned answer from the message centre. After messaging a few times, I get a hold from customer support, which is not helpful at all. I only got told that the security system is blocking this option and I should try again in a few days or add another bank. Well, adding another bank doesn't work either and waiting a few days didn't solve the issue as well. I am not able to reach anyone at phone support due to covid and that is okay. However it would be great to actually reach someone via email, who can help me to resolve the issue instead of sending me the same answers over and over agin. Paypal, please help your merchants! I would appreciate if someone at Paypal could get back to me and help to resolve this issue. Thank you ... View more
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