I purchased wigs from Kami Wigs on March 24, 2020 . I did not know company was in China and it has a HORRIBLE reputation on Better Business Bureau and other sites on the internet. Their refund policy was awful (only 20% or 40% of purchase price) for shoddy merchandise that did not match descriptions or pictures. I sent 2 e-mails to PayPal to make a claim, but unfortunately I made them under "billing" instead of "did not match description. PayPal has closed my case in favor of merchant. I wrote to an executive in the company and got no response. How do I get PayPal to reopen case and refund my purchase amount?
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