Yes they said the same to me lew but I’ve read the small terms & conditions and strictly speaking they have mis led me by the method I chose. I’ve had enough I can’t be bothered wasting my time contacting them again as they keep asking me for a transaction Id everytime I message them when there isn’t one lol I’ve just filed a small claims against them, so hopefully that should do the trick
... View more
Nope not got mine either they are just ignoring me even though when I spoke to someone on the phone, YES THATS CORRECT ON THE PHONE! Lol they said they would update me daily with what’s going on basically but still £50.00 in the red. I’ve started a small claims anyways so it’s not up to them
... View more
A few days sometimes they just seem to pick an choose when they want to message back I’ve been having a conversation with 5/6 different agents for past 12 days it’s shocking customer service lol
... View more
Absolutely shocking, I’ve requested a call back and a “specialist” haha is going to call me. They don’t need to ring me just give me the money they owe me lol Worst customer service I have ever dealt with by far! And mis leading
... View more
I have done the exact same they have told me I will get a call today but I have gave them a reasonable deadline and if it’s not resolved by 3pm I will be taking it to the small claims what else can you do when they are blaming you haha it’s there fault an they know it
... View more
They have not admitted that it’s a problem they are facing and I will receive the funds within 72 hours. So let’s see if not I will definitely be taking it up with the small claims
... View more
Yes been told two different things by two different agents loool!! One says should have gone in instant-2hrs & they are monitoring my account for the next 72 hours so some reason The other one said can take up to 10days but I have sent more money to the balance the same as I did and it went through instant just to prove that I have got all the correct info / details Wby?
... View more