I have also lodged a complaint with them:
My legal name is Claire <removed>. I legally changed it in March 2018 with a signed and witness Deed Poll. My NHS, UK Passport, all bills, bank details, credit card and drivers license are all in my new legal name. For some reason PayPal believes it can legally not change my name. I have contacted you on many occasions and presented you with my Deed Poll. I intend to raise this with the Financial Conduct Authority in the UK if you continue to illegally allow my incorrectly named account to continue to carry out financial transactions as the name no longer can be legally used by me. My new name is linked with my bank records and accounts to which you have linked this account with - therefore you are by your actions illegally allowing financial transactions to occur between my correctly name bank account and this account which is incorrectly named. This could also be described as fraud - in that allowing me to incorrectly use an account name that you actively refuse to change means that people with whom I trade with are not only seeing an incorrect name on their statements but also you are potentially Outing me to every person who has such a transaction with me. My status as a transgender person in the United Kingdom is protected under law and by continuing to use my old name and actively refusing to change it counts not only harmful to me as an individual but also could constitute a contravention of that law that protects my status.
Please change the name on my account to my New Legal name, Claire <removed>. Thank you.
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I just tweeted "@PayPal @TheFCA #trans Dear PP I am wondering why you believe it is legal to prevent me to change my name to my new legal name as recorded in my @HM_Passport? I have attempted many times to present my Deed Poll but still you refuse. Is this #legal?" The FCA is the UKs Financial Conduct Authority. HM_Passport is the UK Passport office. If I close my account and open a new one, they won't care, I lose my status and they carry on treating other people like dirt too.
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Hiii 🙂 Yup PayPal is breaking the law here in conducting financial transactions in a name that doesn't exist to an account with a different name on my bank account. Even my medical records use a different NHS number - all that is left is my birth certificate; and I can change that soon. PayPal will then be in an island alone. Then again - I'm disputing a payment yesterday where the seller wanted me to pay the Buyer protection fees and refused to send the item (Thereby breaking several PP rules) until I paid the amount - then finally refunding me when extortion didn't work. But now they have the item to resell instantly whilst I have to wait up to 30 days for the money to come back? And I can't talk too paypal about it? Except their bots which dead name me all the time? So I guess PayPal fails all the time and a lot.
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I have successfully transitioned in the UK - I have changed my passport, drivers license, bills, bank details, job details and many other forms of identification. I have been living full time since February 2018 - I am now past the 2nd stage of gender transition in the UK. I have socially and actively transitioned to my chosen gender. And yet PayPal is the only organisation that ACTIVELY refuses to change my identification from old to new; every invoice I create or pay uses my old and therefore not Legal identity - why not legal? Because I signed a Deed Poll in the UK and presented it to the UK Passport office declaring my old name is no longer to be used and I will now use my new name in all official documentation - as signed by myself and witnessed by two people. PayPal has to change my details. I do not want to delete an account with many years of positive activity leading back to the early days of the company. Yet PayPal is far from my "pal" in this and continues to Out me to the general public (Something for which there are protections against in the UK). But I guess PayPal doesn't give a damn about it's customers.
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