I have also lodged a complaint with them:
My legal name is Claire <removed>. I legally changed it in March 2018 with a signed and witness Deed Poll. My NHS, UK Passport, all bills, bank details, credit card and drivers license are all in my new legal name. For some reason PayPal believes it can legally not change my name. I have contacted you on many occasions and presented you with my Deed Poll. I intend to raise this with the Financial Conduct Authority in the UK if you continue to illegally allow my incorrectly named account to continue to carry out financial transactions as the name no longer can be legally used by me. My new name is linked with my bank records and accounts to which you have linked this account with - therefore you are by your actions illegally allowing financial transactions to occur between my correctly name bank account and this account which is incorrectly named. This could also be described as fraud - in that allowing me to incorrectly use an account name that you actively refuse to change means that people with whom I trade with are not only seeing an incorrect name on their statements but also you are potentially Outing me to every person who has such a transaction with me. My status as a transgender person in the United Kingdom is protected under law and by continuing to use my old name and actively refusing to change it counts not only harmful to me as an individual but also could constitute a contravention of that law that protects my status.
Please change the name on my account to my New Legal name, Claire <removed>. Thank you.
... View more