PayPal Community

Hi Mike,   My Credit Card company refunded the money in a blink but I said to them that whilst I appreciate them looking after me they are still allowing the scam to continue by not recovering the money from PayPal.   This is precisely why crime pays these days because the cost of pursuing a claim is uneconomic.    They were surprised and unaware that the scam was widespread and agreed that I should submit a complaint to the FCA. I appreciate that individually we are talking pennies but I will follow this through because I simply hate crime in whatever form it takes.   Best regards Graham ... View more

Hello fellow victims,   Well, surprise surprise after 3 months I have finally had my claim denied and have shown the relevant extract from the email received, below:   We received the claim(s) you opened on 7 May 2020. We've reviewed the transaction(s) and are denying your claim(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.   There is now no doubt in my mind that PayPal are complicit in these scams. PayPal has not acted neither impartially nor professionally in this matter and it has left a very sour taste. If they were impartial the very least they would have done is to provide me with a copy of the shipment tracking and request my comments but no, they have no interest in seeking the truth because they are up to their eyeballs in it.   I shall now revert to my credit card company to seek a chargeback as they have been kept in the loop from day one. I will take their advice as to whether or not it is appropriate to submit a complaint to the FCA about PayPal.   I hope your cases work out for you all. Cheers Graham ... View more

After reading the latest post I have submitted a formal complaint to PayPal as they are clearly not taking any responsibility for these fraudulent transactions. The next step will be the FCA.   Most other business forums that I have visited seem to have moderators and/or representatives from the companies that come in and out every now and again to either answer/clarify questions/ dispel false statements/ or simply to monitor issues that the companies should be made aware of. This is a perfect example where something should have happened by now but hasn't and it's screaming complicity at me.   My particular case has been prolonged again and resolution has now been put back for the third time until 3rd July; I am not holding my breath. ... View more

Well said Lynnie,   This is precisely why ordinary people depend on organisations like PayPal to act as a layer of protection. It really knocks ones confidence.   Shame on PayPal for not taking this company down.   ... View more

Just checked my status and the decision date has now gone out to 30th June. Not bad seeing that the purchase was on 13th April. They have provided alleged proof of delivery at 9.47 am on 22nd May 2020 "delivered and signed for". Strange that on that day I have 165 email alerts for 24 hrs from 4 security cameras around my property and not one of them shows anyone turning up with a delivery!!   All I can do is wait for the resolution and take it from there. Seeing that others are also continuing to be scammed it might be worth a mention to trading standards as well as the FCA although I have found trading standards to be utterly useless in the past.   Sadly, in my opinion, the law these days is the preserve of the rich and it only exists to ensure that the extremely wealthy and the corporates can get away with whatever crime they want to commit.   ... View more

That's comforting information Mike and thanks for posting.   My dispute is currently in the "we are considering" stage with a "to be resolved" date of 21st June. This will be just over 3 months since purchase which is just awful. PayPal make it so hard to contact them about this and everything is automated by machines. PayPal do not seem to monitor any of the posts on this community forum and thereby remain oblivious to what's going on.    My fallback position is with my credit card company if this goes sour and I'm not really sure how it will leave me feeling about PayPal; it will have certainly knocked my confidence in using them. ... View more

Sorry? What kind of a response is that then?   You appear to me more concerned with being seen as the big I am rather than assisting people to deal with the problems they have.   If there is something wrong with what I have said then please say what it is but I have spent half a lifetime dealing with fraud and disputes and what I stated was my view based upon real time experiences.   Try to be helpful rather than obdurate. ... View more

I do not accept that PayPal has the right to pass the obligation for obtaining the evidence to the claimant.   If PayPal has made a determination in the first place based on submitted documents then it is for them to ascertain the veracity of those documents, not the claimant. This would seem to be yet another ploy to cause so much grief for the claimant that they simply give up. ... View more

Your first step will always be to file a complaint to PayPal.   Explain what happened and give them a reasonable time (14 days) to review the circumstances and to respond to you. Advise them in your initial correspondence that if you do not hear from them by the deadline you will escalate the complaint to the FCA. The procedures are on the FCA website.   I am new to this forum and not sure how it all works but there must be a way of gathering together all persons with similar circumstances and approaching firstly, PayPal and then the FCA if necessary as numbers of similar complaints will carry more weight.   Hopefully someone will pitch in here with some guidance on how to reach out to others to pull like cases together.   Like I said before, my case hasn't been determined yet but because the scam company has submitted bogus delivery confirmation I anticipate it will go the same way as yours.   Just tried to submit and was told to remove the FCA email link!! That doesn't bode well!     ... View more

PayPal is regulated by the FCA so that would seem to be a good place to start; it is where I will go next.   The FCA does not like people getting ripped off by scammers. ... View more