Same with me about 3 weeks ago. I started getting the error with R20 & just upgraded to R26. Same error. Was online with quicken who is certain the issue is with PayPal. What does work is downloading to an iPad and syncing using my account thru the cloud to Quicken on Windows 10. So, Quicken on iOS will download, Quicken on Windows 10 will not. Two errors logged in quicken related to this are: 20200501 17:56:25: Error- Missing FITID.--- [Retrieving data for PayPal]: *** Error occurred getting account transactions for [PayPal] *** 20200501 17:56:26: Not all required fields present. Object: STMTRS missing tag: LEDGERBAL
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