Did you resolve this? Similar thing happened to me and I'm still fighting it from last year. eBay account, Gmail, website merchant account hacked and an item was ordered and shipped to a known hacker/fraudulent location. Fought it and my bank got my money back via reversal. A month later I was permanently banned! I made a BBB complaint and they "made an in depth review and cannot overturn the decision. Sorry". Still no reason or justification. No info at all. I'm just too high risk for whatever reason. Because THEY couldn't keep someone else out of my account. So ridiculous. I've been pleading with them that I would fix whatever problem it was....nothing.
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