I ordered some items from a site over a month ago and the site made me pay through paypal however I haven’t received my items at all and I can’t seem to find the transaction anywhere on paypal even though its on my bank statement saying “ paypal” and I have the receipt from paypal in my email . I have contacted the merchant multiple times and they refuse to issue me a refund because they claim the items are being shipped and are delayed because of the pandemic. However the tracking info that I was provided is still saying “ preparing shipment “ and is still overseas at the manufacturing company. I placed the order on march 5th and have a length of emails between me and the seller. I only received one item and I ordered 3. I simply asked for a refund on the two that I did not receive and the seller is refusing! .At this point I don’t think i will be receiving the items because when i first contacted the seller she didn’t even know that they were being shipped separately and had only provided me with one tracking number then when I received the package and only found one item and contacted her she sent me a second tracking number which stated that they were preparing for shipment. Two weeks pass by and nothing comes in the mail and the status hadn’t changed so I contacted her again and she said she couldn’t do anything for me because it was already “shipped” when that wasn’t the case. I’ve waited an additional 2 weeks from my last email to her and still the status has not changed. I received an email from PayPal saying that the seller responded and provided the tracking information stating that my package was delivered and I was confused because this isn't true. So I looked at the email again and noticed that the seller provided you guys the FIRST tracking number from when I only got the one out of three items that I purchased. She didn't give PayPal the second tracking number for the two items that were missing and apparently on "back order" that still say "pending shipment". I believe they did this on purpose just so they don't refund me the money because it is obvious I am not getting the missing orders. Today I received the email from PayPal saying that the seller responded and was willing to give me a full refund if I return the item that was sent to me. but I didn't have a return address to send the item back so I contacted the seller again( who has been ignoring me for some time now ) about obtaining a return address so I can send back the one item and get my full refund when I contacted the seller they rudely explained to me that they would not be accepting returned items from me and I would not be getting a full refund for my purchase. Which to me makes no sense because they told PayPal if I return the one item I got they'd issue me a full refund.I went back and forth with the seller because they're claiming that I indeed received all the items he seller refuses to co-operate with PayPal in issuing me a refund/partial refund and won't give me the return address because since I bought lingerie it's against their rules. My thing is why tell PayPal you will issue me a full refund if you have no intentions in even letting me return the item? The seller claims that they will not accept a return from me or issue me a refund because I am the only person who has ever opened a dispute with PayPal against them! So I guess to them that means this is my fault! I JUST DONT KNOW WHAT TO DO !
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