Good day @cinher2 I know how frustrating your situation is and I would be more frustrated if I were on shoe. However, I appreciate your extra efforts contacting your seller and letting them know what your concern is. I am also glad that this concern has been raised through PayPal. Regardless of what your seller is telling you, PayPal will still be the one who will fairly decide on the case. That said, please double check the email you were sent by Paypal instructing you to return the item to get a full refund as there should be a given return shipping address. Otherwise, please do not contact your seller to get this information to avoid being provided inaccurate information as far as return shipping address is concerned, as we don't want you to ship the item back to nowhere. Instead, contact Customer Service directly and ask for return shipping address. To get there, kindly click Contact near bottom of the PayPal pages to see options available for you to get ahold of a representative. ***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!
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