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Le Forum de la communauté n’est pas disponible pour les nouveaux messages ou les réponses; les articles précédents restent disponibles pour vérification. Afin de connaître les options d’assistance complètes, rendez-vous sur PayPal.com/HelpCenter

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since ‎Apr-20-2020
NataEC
NataEC Contributor
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Re: I have the same issue.

by NataEC Contributor in My Money Archives
‎Apr-20-2020 02:05 PM
1 Kudo
‎Apr-20-2020 02:05 PM
1 Kudo
Dear Michael1792,   I really appreciate you took your time out for a reply. I'm in contact with support for two weeks, we exchanged tens of messages with no any solution. First they insisted me to call to the closed lines, then they recommended to change browser/computers/clear cache etc. Nothing of that helped as the block is on PayPal side and is due to Ecuadorian IP. I had similar issue few years ago and it was solved by a call. Now with the closed lines their only suggestions is to wait until the lines will open again as they need to "speak" with me. I've given my authorization to ask any questions via messaging, but they only replied they need to speak or chat with me (chat never was an option in Ecuador). So I'm stuck. It's hard to believe they can't provide a solution. I asked them to escalate the issue to their supervisors and security department. They promised to call me and never called. I hope that one of PayPal representatives will look deeper to the issue and will provide a solution.   ... View more

Re: Can't link my bank?

by NataEC Contributor in My Money Archives
‎Apr-20-2020 11:36 AM
1 Kudo
‎Apr-20-2020 11:36 AM
1 Kudo
I have the same issue. It's been now more than two weeks I'm in contact with Customer Support regarding the issue and they can't help. I'm from Ecuador and there's no call or chat option due to COVID-19. So the only option is Message Center. The PayPal always shows an error "try later". All the suggestions provided in this topic do not work as PayPal never accept the account. I can confirm the account is real US bank account, not any kind of "virtual" ones, that PayPal usually blocks. I also tried different browsers/computers. It's definitely a block imposed by PayPal to add any account from Ecuador. In past it was resolved by calling PayPal, now there's no way to call and nobody knows when the call center will be back to normal. I've being promised to receive a call, but nobody contacted me.  Please help. ... View more
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