Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Apr-20-2020
NataEC
NataEC Contributor
Contributor
2
Posts
2
Kudos
0
Solutions
Liked
Giving
The Return
Ice Breaker
View all
Latest Contributions by NataEC
  • Topics NataEC has Participated In
  • Latest Contributions by NataEC

Re: I have the same issue.

by NataEC Contributor in My Money Archives
‎Apr-20-2020 02:05 PM
1 Kudo
‎Apr-20-2020 02:05 PM
1 Kudo
Dear Michael1792,   I really appreciate you took your time out for a reply. I'm in contact with support for two weeks, we exchanged tens of messages with no any solution. First they insisted me to call to the closed lines, then they recommended to change browser/computers/clear cache etc. Nothing of that helped as the block is on PayPal side and is due to Ecuadorian IP. I had similar issue few years ago and it was solved by a call. Now with the closed lines their only suggestions is to wait until the lines will open again as they need to "speak" with me. I've given my authorization to ask any questions via messaging, but they only replied they need to speak or chat with me (chat never was an option in Ecuador). So I'm stuck. It's hard to believe they can't provide a solution. I asked them to escalate the issue to their supervisors and security department. They promised to call me and never called. I hope that one of PayPal representatives will look deeper to the issue and will provide a solution.   ... View more

Re: Can't link my bank?

by NataEC Contributor in My Money Archives
‎Apr-20-2020 11:36 AM
1 Kudo
‎Apr-20-2020 11:36 AM
1 Kudo
I have the same issue. It's been now more than two weeks I'm in contact with Customer Support regarding the issue and they can't help. I'm from Ecuador and there's no call or chat option due to COVID-19. So the only option is Message Center. The PayPal always shows an error "try later". All the suggestions provided in this topic do not work as PayPal never accept the account. I can confirm the account is real US bank account, not any kind of "virtual" ones, that PayPal usually blocks. I also tried different browsers/computers. It's definitely a block imposed by PayPal to add any account from Ecuador. In past it was resolved by calling PayPal, now there's no way to call and nobody knows when the call center will be back to normal. I've being promised to receive a call, but nobody contacted me.  Please help. ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!