Yes, we are all not crazy. PayPal's help section states there is an Appeal button but none (at least currently) exists. Maybe one did exist at one time since it is clearly written in the Help section with instructions. At any rate, I tried contacting someone through the virtual agent and after about 3 hours I decided to call and had to wait 45 minutes before I spoke to a real person. I was in the right and had proof from FedEx that my package was delivered to a different person at a different address, and the weight of the package didn't even make sense; so, I was no way going to give up. I eventually won my case that originally favored the seller. It was very frustrating and time consuming and they wanted me to fill out an intranet form from FedEx stating the details and then email PayPal. Instead of that, I made a three-way call to FedEx, with PayPal being the third party, which settled things then and there on the phone. Good luck to everyone and watch out for scam websites!
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