@Abcd16 I totally understand your frustration. Its been over two months since I have been going in circles with Paypal where one adviser suggested one thing and other totally different. My claim was refused withing hours, I repeatedly waited for advisers on chat as they have phone lines stopped due to Covid19. They didn't listen to me and refused my claim after repeated attempts, there is no escalation and all I have been advised to do is log a complaint which I know the answer already. I am discussing this with my solicitor now to see what best I can do in this case. Its a simple case company shopto.net is a fraudlently let someone to use my account but paypal not helping at all.
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