PayPal Community

I finally kept sending pictures of proof through the message app. I was only able to get proof of one of my orders that UPS had a different name and address with my name as well. I called about the other claim and was told by UPS that they couldn’t give me info about something that had been delivered to another’s address when my name was not on the form. They told me to contact the seller to let him know the address didn’t match- as if you can get a hold of him. Anyways keep trying. Screenshot all your proof and go through the message app. Trying to submit proof when I did my dispute claim didn’t work. It wouldn’t upload my documents. Hopefully my case might get resolved. Fingers crossed. Good luck! ... View more

I had the same thing happened to me with the exact same result. So frustrating!! I’m now starting a claim with my credit card company! ... View more

I had the same thing- 2 separate orders of Clorox wipes. I thought it was strange that I never received an emailed receipt of my purchases. I had PayPal investigate it and they said that because there was a tracking number that showed it was delivered then they sided with the seller. I contacted UPS who did say it it was not delivered to my office. It said porch delivery which my business does not have a porch. I can’t get ahold of anyone at PayPal even through message, but because the case is closed I cannot do anything. I have now just started a dispute with my credit card company but again it’s the problem of getting the proof to them. Nguyen <removed> is such a scammer!! ... View more