PayPal Community

Thanks Teddy, I was told by a PayPal customer service worker "Cheryl", that she could not translate the address and will need 72 hours to get that back to me. I filled out the survey at the end of our conversation and noted that the amount of time I have spent attempting to find answers to this has surpassed both the value of the item and the funds stolen by this malevolent seller. Shenzhen Soweway Logistics is a shell game and knows exactly how to outlast the customer victim who may not be able to spend the time to recoup their payment. I continue to seek a full refund but will not receive anywhere near compensation due in this process. I am, however, willing to continue spreading their practices to everyone I know, in an attempt to bring their despicable practices to light. ... View more

Hello again, thanks for the reply, but I did NOT say that I have a tracking number. I have been online with PayPal support for 2 days asking for verification of the city/town as required by the shipper. The documentation provided by the seller to PayPal "conveniently" sent that info in MANDARIAN! I am not awaiting a translation extension to provide that before receiving tracking confirmation. THanks for the response. ... View more

Very similar to my experience. Photo and receipt of purchase COMPLETELY different from product shipped. This company is a complete fraud, taking photos from products, skewing the information, setting up dummy webpages- all in a purposeful diversion to get orders that are never fulfilled. I have spent more than 2 hours corresponding with PayPal to try to resolve this. Never again. I'm shopping bricks and mortar from now on. Can't trust what I used to online. ... View more