PayPal Community

Hi @ANIL977KUMAR ,   Thanks for reaching out to the community!   I understand that you have encountered difficulties in adding your Payoneer account to your PayPal account and I would like to clarify this situation for you. As of June 2014, Payoneer accounts can no longer be added to your PayPal account. As mentioned in the terms and conditions of this U.S. payment service, Payoneer accounts are not bank accounts and therefore you cannot add them to your PayPal account. Please note our customers in India can use a credit or a debit card to fund their purchases.   To view our User Agreement, please click here.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @mate61 ,   Thanks for reaching out to the community. I understand your concern and hope you'll find the below information helpful.   If you've noticed a transaction or activity you don't recognize, it may have been initiated by a family member, or it may be a part of a pre-approved payment you've authorized.   Before reporting the activity or transaction, contact family members who may have initiated the activity and ask them about it. View the pre-approved payments on your PayPal account to make sure the transaction isn't part of payments you've authorized.   If the transaction or activity wasn't initiated by a family member, and wasn't set as part of pre-approved payments you authorized, let us know about it as soon as possible.   For steps on how to report an unauthorized transaction, please click here.   We may ask you to enter some account information to confirm that you own the account.   If we need more information from you, we'll send you an email. Please respond to any information requests in a timely manner, to help us resolve the case as soon as possible.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @Cavs2016 ,   Welcome to the PayPal Community!   Unfortunately no. According to PayPal User Agreement, one must be at least 18 years old, or the age of majority in one's state of residence, to sign up for a PayPal account.   For more information, please click here.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @DMsmith ,   It depends on the country of the recipient. Not every country has the option to send or receive friends / family payments.   PayPal accounts in the U.S. have the option to send and receive personal payments but the recipient's country might not have this option.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @handsomprincess!   Welcome to the PayPal Community!   For your security, always check every payment notification by logging in to your PayPal account and finding the matching transaction. If the transaction is not there, it may be for a number of reasons:   • The sender may have sent the payment to an email address that you use, but you have not yet registered with PayPal.   Here’s how to add another email address to your PayPal account: Log in to your PayPal account. Click the Settings icon next to "Log out". Click + beside "Email." Enter your new email address and click Add Email. After you add an email address to your PayPal account, we'll send you an email to confirm that you own the email address. Click the link in the email to confirm your email address.   • You may not have confirmed your email address. Until this step has been taken, all payments sent to you will show as 'Unclaimed' in the sender's PayPal account.   If a payment is unclaimed for 30 days, it will automatically be canceled and the funds will be returned to the sender.   Here’s how to confirm your email address: Log in to your PayPal account. Click the Settings icon next to "Log out". Click Update beside the email you want to confirm. Click Confirm this email address. Click the link in the email to complete the confirmation process. Note: You need to confirm the email address in order to receive payments through it. An unclaimed payment is a payment that hasn’t been accepted yet or received by the recipient.   • The sender may have entered an incorrect email address. If the email address they have entered is not an exact match for yours, the funds will not be posted to your account. If the funds have not appeared in your account, do not send the item.   • Someone may have sent a fake payment notification to you in an attempt to defraud you for your goods or services. If you think the payment notification is suspicious, do not post the item. If you have already sent the item, please contact your postal company to stop the delivery. If this is not possible, you have the option to file a police report regarding possible fraud.   In each case, never send a product until you have confirmed payment has been received by logging into your PayPal account and checking the transaction.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @lkroge02!   Welcome to the PayPal Community!   Firstly, I regret the inconvenience you have experienced in this matter.   Once a dispute is closed, the funds are released in the seller’s account and we cannot ensure that the seller refunds you.   I recommend you do not close any dispute unless the issue is fully resolved and you have received the refund in your PayPal account. You can check if the refund was issued in your PayPal account history.   Here's how to view your transaction history. Go to www.paypal.com and log in to your account. Click Activity at the top of the page. When you close a dispute, you cannot reopen it and our system will not allow you to create a new case. We consider closed disputes resolved and we do not reopen or investigate them.   Although your dispute is closed, we encourage you to work with the seller to resolve the problem.   For additional information, please click here.   To learn more about PayPal Buyer Protection, click Legal at the bottom of any PayPal page, and then click User Agreement for PayPal Service. ... View more

Hi @NNN7!   Welcome to the PayPal Community.   Firstly, I understand the inconvenience you have experienced in this matter so far and I appreciate the effort that you have made to try and resolve this issue.   Once a payment has the status of ‘Completed’, it has been credited to the recipient's account and therefore it is no longer possible to cancel it, but you can contact the recipient directly and ask that they refund your payment.   If the seller doesn't agree to refund your money, you can open a dispute in the Resolution Centre.   You have up to 180 days after you sent the payment to file a dispute.   For instructions on how to open a dispute, please click here.   After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim. For steps on how to escalate a case, please click here. To check the status of your claim, log in to your PayPal account and visit the Resolution Centre. To learn more about the specifics of PayPal Purchase Protection, click here.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.   ... View more

Hi @jch6!   Welcome to the PayPal Community.   It sounds like you have made a payment using PayPal but you were not logged into your PayPal account when the transaction was made. For this reason you cannot see this transaction in your PayPal account history. Please be assured that this transaction is as secure as one completed from your PayPal account and it is noted in our records.   When you made a payment using PayPal, you should have received an email confirmation. If you still have it, open the email to view the details of your transaction.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more