Hi @121631mo Thanks for your swift reply. That is why it is important for you to contact our customer service on this matter because they have to capacity to look into whats is happening in your account and they can provide exact information for this transaction. You may contact them via email or chat. How? , Customer must login to their PayPal account and go to their Message Center wherein they can find the Chat Support option in which they can interact with our customer service representative as they have the capacity to view your account. If you prefer to email us,you may visit our website and below our page there is an option "Contact Us" please click that and you will be routed to 'Contact Customer Service' page, from the options shown click Email us, then select a topic and subtopic before typing your message. There should also be available option to connect to a live chat agent and, or you may also consider contacting Customer Service via Facebook or Twitter. You can send them a personal message from their facebook or twitter pages. Facebook: https://www.facebook.com/PayPal Twitter: @AskPayPal Note: There's a slim chance to get a timely response as we are in skeletal staff due to emergency. If it's still no response, then let's wait until our phone line becomes available. Thank you for your patience and keep safe! **** If you find my post very helpful. please enrich the community by giving kudos or accepting it as a solution. ******
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